Terms & Conditions

We’ve Updated our Terms and Conditions. Here’s What That Means for You

In efforts to continue to continue to provide you with the highest quality service, we are making changes  to the Terms and Conditions. These changes will take effect on November 1, 2020

We have outlined all the changes below, if you have any questions or require any clarification, please contact us at roadsideassistance@canadiantire.ca or Toll Free 1-888-7ASSIST

MONTHLY PRICING

Old Terms and Conditions


Gold Vehicle and Member Plans:
Primary: $8.95/month
Secondary: $6.49/month per additional vehicle or member

Gold Family Plan: $25.95/month

Silver Vehicle and Member Plans:
Primary: $6.95/month
Secondary: $3.49/month per additional vehicle or member

Silver Family Plan: $15.49/month


New Terms and Conditions


Gold Vehicle and Member Plans:
Primary: $8.33/month
Secondary: $5.83/month per additional vehicle or member

Gold Family Plan: $24.17/month

Silver Vehicle and Member Plans:
Primary: $5.83/month
Secondary: $3.16/month per additional vehicle or member

Silver Family Plan: $14.17/month

PLAN DESCRIPTION

Old Terms and Conditions


Your Membership begins twenty-four (24) hours after plan activation and is valid for one (1) year thereafter unless the Membership is cancelled in accordance with these Terms and Conditions


New Terms and Conditions


This information can be found in “ACCESS TO SERVICES” section

Your entitlement to the Services begins twenty-four (24) hours after activation and are valid for one (1) year unless cancelled in accordance with these Terms and Conditions (see “Cancellation Policy” below).

If you require roadside assistance within the first 24 hours after activation, you will be charged an additional $35 (plus tax) administrative fee and the maximum towing distance will be limited to ten (10 km) for the applicable Service Call during such 24 hour period.

TOWING SERVICES
Old Terms and Conditions

Canadian Tire Roadside Assistance will work with our network of Service Providers to arrange for a towing service. The Service Provider will tow your vehicle to any destination of your choice located within the distance limits established in the plan selected.


GOLD PLAN AND GOLD FAMILY PLAN MEMBERS
The distance limit for the towing services under the Gold Plan and Gold Family Plan is two hundred and fifty (250) kilometres per Service Call to the destination of your choice.  If additional kilometres are required beyond the distance limit of this plan, the Service Provider will advise you of any additional charges before the service is performed and you will be asked to authorize and pay the additional charges.  Any additional charges, once authorized, are your responsibility.  

SILVER PLAN AND SILVER FAMILY PLAN MEMBERS
The distance limit for the towing services under the Silver Plan and Silver Family Plan is ten (10) kilometres per Service Call to the destination of your choice or twenty five (25) kilometres per Service Call to a Canadian Tire Auto Service Centre.  If additional kilometres are required beyond the distance limit of this plan, the Service Provider will advise you of any additional charges before the service is performed and you will be asked to authorize and pay the additional charges. Any additional charges, once authorized, are your responsibility.

New Terms and Conditions


If you fail to make your vehicle safely operable, Canadian Tire Roadside Assistance will work with our network of Service Providers to arrange for a towing service. The Service Provider will tow your vehicle to any destination of your choice located within the distance limits established in your purchased plan. If additional kilometres are required beyond the distance limit of the purchased plan, the Service Provider will advise you of any additional charges before the service is performed and you will be asked to authorize and pay the additional charges.  Any additional charges, once authorized, are your responsibility.  

GOLD PLANS (Family, Member, Vehicle)
The distance limit for the towing services under the Gold Plan and Gold Family Plan is two hundred (200) kilometres per Service Call to the destination of your choice.  

SILVER PLANS (Family, Member, Vehicle)
The distance limit for the towing services under the Silver Plan and Silver Family Plan is ten (10) kilometres per Service Call to the destination of your choice, or twenty-five (25) kilometres per Service Call to a Canadian Tire Auto Service Center to receive auto service.  

UNLIMITED NUMBER OF TOWS TO ANY CANADIAN TIRE AUTO SERVICE CENTRE
Old Terms and Conditions


An unlimited number of tows to any Canadian Tire Auto Service Centre are provided within the distance limits established in the plan selected. If you choose to be towed to a Canadian Tire Auto Service Centre, the tow does not count against the limit of Service Calls established in the plan selected.  This service is limited to one (1) tow per call.

New Terms and Conditions

If you choose to be towed to a Canadian Tire Auto Service Center and you receive service/repair from the service center, the tow does not count against the limit of Service Calls established in the purchased plan. The Service Provider will tow your vehicle to a Canadian Tire Auto Service Center of your choice located within the distance limits established in the purchased plan. This service is limited to one (1) tow per call. We reserve the right to ask for proof of service/repair and/or a quote for the day the towing service was provided on. Please retain a copy of the repair order and a quote for a period of six (6) months. If you attempted to receive service at a Canadian Tire Auto Service Center and due to an unforeseen circumstance you were unable to do so, please advise Canadian Tire Roadside Assistance as soon as you can.  If you exceed the limit on the Service Calls established in the purchased plan and are unable to provide evidence of receiving service/repairs at Canadian Tire Auto Service Centers, no further roadside assistance services will be provided to you free of charge and your membership may be subject to cancellation if we suspect you are abusing or misusing this service

FUEL DELIVERY SERVICE
Old Terms and Conditions


Canadian Tire Roadside Assistance will work with our network of Service Providers to arrange delivery of an emergency supply of fuel. For safety reasons, propane will not be delivered.  If you request diesel fuel and it is not available in the service area, we will tow you to the nearest diesel service station or any destination of choice within the distance limits established in your plan

New Terms and Conditions


Canadian Tire Roadside Assistance will work with our network of Service Providers to arrange delivery of an emergency supply of fuel. For safety reasons, propane will not be delivered.  If you request diesel fuel and it is not available in the service area, we will tow you to the nearest diesel service station within the distance limits established in the purchased plan.


Gold Plans (Family, Member, Vehicle)
Include the delivery of five dollars ($5.00) of fuel, at the ordinary rate of the Service Provider. If you request additional fuel, you will be informed of the price of fuel in advance by the Service Provider and you will be responsible for paying the Service Provider directly. 


Silver Plans (Family, Member, Vehicle)
Include the delivery of fuel, but you are responsible for the full cost of the fuel requested.  You will be informed of the price of fuel in advance by the Service Provider and you will be responsible for paying the Service Provider directly for any fuel delivered to you.



MEMBER RESPONSIBILITIES (NEW SECTION)
Old Terms and Conditions


New section added


New Terms and Conditions

As a Member of Canadian Tire Roadside Assistance, you are expected to adhere to the following responsibilities:

  • Keep your contact, vehicle and payment information up to date with Canadian Tire Roadside Assistance
  • Make membership payments on time and in full to avoid service interruption
  • Remember that membership is not transferable – it covers only the registered vehicles or registered members, as applicable.
  • For member plans, the  registered member must be with the vehicle at the time of placing a service request and be present at the time of service
  • You must inform us at the time of a service request of any additional assistance needed or special requirements (e.g. due to mobility issues, travelling with pets, etc.)
  • Be prepared to show a valid membership card, a government issued ID, proof of insurance, and and/or vehicle registration/ownership at the time of service when requested
  • Be respectful and professional when communicating with our employees, Service Providers, and other parties associated with Canadian Tire Roadside Assistance
  • Not use your membership for criminal or illicit activities
  • You are responsible for complying

PRIMARY AND ADDITIONAL MEMBERS/VEHICLES (NEW SECTION)
Old Terms and Conditions


New section added


New Terms and Conditions

  • Primary member is the main membership holder responsible for ensuring accurate membership information on record
  • An Additional member (up to 10) can be added to an already existing member-based membership at an additional cost. See current prices at roadsideassistance.canadiantire.ca.  
  • Additional members may only be enrolled in the same plan type and must reside in the same household as the primary member. If an additional member permanently moves out of a primary member’s household, they will no longer be covered as an additional member.  
  • Only one primary membership per person per membership year is permitted for member plans
  • The same vehicle may not be registered on different memberships
  • Members may not have multiple memberships at different addresses
  • Duplicate memberships will be revoked/cancelled, and refunds will not be provided where services have been used on a duplicate account
  • An Additional vehicle (up to 10) can be added on an already existing vehicle-based membership at an additional cost. See current prices at roadsideassistance.canadiantire.ca.

SERVICES NOT COVERED
Old Terms and Conditions

SERVICES NOT COVERED WE DO NOT:

  • Tow your vehicle from a repair facility because you did not approve of the quoted cost of repairs.
  • Provide a second or additional tow by a Canadian Tire Roadside Assistance Service Provider on the same Service Call.  For example, we do not tow your vehicle from one repair facility to another, or tow your vehicle home, then tow it to a repair facility at a later date.
  • Provide towing or roadside assistance services where prohibited.
  • Shovel snow to free or gain access to a snowed-in vehicle.
  • Pay for the cost of a new tire or installation of a new tire or wheel, or install or remove snow tires, chains, etc.
  • Pay for the cost of any installed parts, labour, supplies or materials.
  • Transport you to your disabled vehicle or any destination after emergency service has been provided.
  • Pay for the cost of any incidental expenses such as accommodation, meals, vehicles, rentals, etc. as a result of your vehicle's breakdown, unless otherwise stated in these Terms and Conditions.
  • Provide service to motorcycles, motor scooters, any vehicles in excess of 3600 kg (8000 lbs), all terrain   vehicles, snowmobiles, dune buggies, trailers, tractors, limousines, boats, dual-wheeled vehicles, taxi cabs, tow trucks, snow plows, vehicles used for competition, unlicensed vehicles and impounded or theft-recovered vehicles.
  • Tow a vehicle to or from a scrap yard.
  • Provide towing or road services applicable to insurance claims (i.e. vandalism, fire, comprehensive claims, etc.).
  • Pay for the cost of bridge tolls, ferries or express/toll highways.
  • Provide repeated Service Calls for a vehicle that needs routine maintenance or repairs.
  • Provide service to an unattended vehicle. A licenced driver must be present when service is being rendered.
  • Provide a slow battery charging at roadside, or cover the cost later, of slow battery charging.
  • Cover the cost of locksmith services for key cutting, lost and/or broken keys or unlocking the trunk of a vehicle.
  • Cover the cost of additional towing mileage, storage/impound fees, medium/heavy duty towing equipment and any other incidental charges which are over and above the limitations established in the Plan selected.
  • Provide services to a vehicle that has been driven into an area that is inaccessible to the service vehicle, is not a regularly travelled and maintained public road and any form of off-road use (including, but not limited to beaches, recreational areas, construction sites, logging areas, oil fields, open fields, private roads, cottage roads, and seasonal roads, i.e. ice/winter road).

New Terms and Conditions

This section is now under “MEMBERSHIP EXCLUSIONS”

SERVICES NOT COVERED:

Canadian Tire Roadside Assistance must be used and considered only as an emergency roadside service and is not a substitute for delayed maintenance. Canadian Tire Roadside Assistance cannot be used by businesses or enterprises for the purposes of making offers to their customers or being a feature of their product or service offering without  prior written approval from Canadian Tire Roadside Assistance.

The following membership coverage/services are excluded:

  • Services to medium and heavy-duty vehicles with Gross Vehicle Weight Rating (GVWR) in excess of 3,600kg (8,000lbs)
  • Services to loaded vehicles or any vehicle where the service cannot be safely completed because service may result in vehicle damage (as determined by the Service Provider)
  • Services to motorcycles, motor scooters, recreation vehicles, commercial vehicles, all-terrain vehicles, snowmobiles, dune buggies, trailers of any description, taxicabs, limousines, tractors, dump trucks, transport trucks, snowplows, boats, school buses, vehicles used for competition, and impounded or theft recovered vehicles
  • Vehicles that have been idle for a period of time or not properly maintained causing them to become not roadworthy
  • Services to dual rear wheeled vehicles 
  • Providing service to an unattended vehicle. A licensed driver must be present when service is being rendered.
  • Service Providers “wait time” is not covered as well as costs associated with “traffic control” or “blocker trucks”. Additional fees may be applicable if the use of traffic control personnel or vehicles such as “blocker” trucks are required as deemed necessary by law, or for the safety of the Service Provider at their discretion
  • Towing your vehicle from a repair facility because you did not approve of the quoted cost of repairs, or the facility’s normal hours of operation.
  • Providing a second or additional tow by a Service Provider on the same Service Call.  For example, we do not tow your vehicle from one repair facility to another, or tow your vehicle home, then tow it to a repair facility at a later date.
  • Transportation of vehicles already at a repair facility (i.e. garage, dealership, auto service)
  • Providing repeated Service Calls for a vehicle that needs routine maintenance or repairs.
  • Providing towing or roadside assistance services where prohibited.
  • Shoveling snow to free or gain access to a snowed-in vehicle.
  • Paying for the cost of a new tire or installation of a new tire or wheel, or install or remove snow tires, chains, etc.
  • Paying for the cost of any installed parts, labour, supplies or materials.
  • Transporting your vehicle for the purpose of moving it from one location to the other in a non-emergency roadside situation.  For example, transporting your safely operable vehicle, including but not limited to transportation of vehicles to/from storage facilities, auctions, shipping docks, or for the purpose of certifying a vehicle (emission testing, safety certification)
  • Transporting you to your disabled vehicle or any destination after emergency service has been provided.
  • Paying for the cost of any incidental expenses such as accommodation, meals, vehicles, rentals, etc. as a result of your vehicle's breakdown, unless otherwise stated in these Terms and Conditions.
  • Towing a vehicle to or from a scrap yard or car dealership for the purposes of transporting the vehicle.
  • Providing service ordered by Police for a legal infraction.
  • Providing towing or road services applicable to insurance claims (i.e. vandalism, fire, comprehensive claims, etc.).
  • Paying for the cost of bridge tolls, ferries or express/toll highways.
  • Providing a slow battery charging at roadside, or cover the cost later, of slow battery charging.
  • Covering the cost of locksmith services for key cutting, lost and/or broken keys or unlocking the trunk of a vehicle.
  • Covering the cost of additional towing mileage, storage/impound fees, medium/heavy duty towing equipment and any other incidental charges which are over and above the limitations established in the purchased plan.
  • Providing services to a vehicle that has been driven into an area that is inaccessible to the service vehicle, is not a regularly travelled and maintained public road, and any form of off-road use (including, but not limited to beaches, recreational areas, construction sites, logging areas, oil fields, open fields, private roads, cottage roads, unmaintained roads and seasonal roads, i.e. ice/winter road).
  • Providing services to a vehicle on or around forestry roads

DISCOUNTS (NEW SECTION)
Old Terms and Conditions


New section added


New Terms and Conditions


As a member, you may receive from time to time some coupons and discounts from various merchants, which may be included in your welcome package. Discounts are subject to change without notice. Please visit roadsideassistance.canadiantire.com for a list of the  current available discounts.


TRIP ACCIDENT ASSISTANCE
Old Terms and Conditions


TRIP ACCIDENT ASSISTANCE


Canadian Tire Roadside Assistance will reimburse your expenses, up to a combined maximum of two hundred Canadian dollars ($200 CDN), inclusive of applicable taxes, if your vehicle becomes disabled as a result of a legally reported motor vehicle accident that takes place more than one hundred (100) kilometres from the address to which your Membership is registered. Eligible expenses include accommodation, meals, car rental and commercial transportation and must be incurred within the first seventy-two (72) hours from the time of the accident. 


New Terms and Conditions


This section has been moved under “BENEFITS”

TRIP ACCIDENT ASSISTANCE


Canadian Tire Roadside Assistance will reimburse your expenses, up to a combined maximum of two hundred Canadian dollars ($200 CDN per membership year), inclusive of applicable taxes, if your vehicle becomes disabled as a result of a legally reported motor vehicle accident that takes place more than one hundred (100) kilometres from the address of permanent residence you have provided us. Eligible expenses include accommodation, meals, car rental and commercial transportation and must be incurred within the first seventy-two (72) hours from the time of the accident.  

Canadian Tire Roadside Assistance will also reimburse you up to a maximum of one hundred Canadian dollars ($100 CDN per membership year), inclusive of applicable taxes, for the cost of commercial transportation when your pick-up your vehicle after it has been repaired.

TRIP PLANNING GUIDES AND MAP
Old Terms and Conditions


TRIP PLANNING GUIDES AND MAP


Trip planning guides and maps are offered to members. Call us two (2) weeks prior to your departure and we will provide customized maps for your trip anywhere in Canada or the United States of America which highlight the route to your destination.

New Terms and Conditions


TRIP PLANNING GUIDES AND MAP


This service is no longer offered

CONFERENCE CALL AHEAD SERVICE
Old Terms and Conditions


CONFERENCE CALL AHEAD SERVICE


Conference call-ahead service is provided by a Canadian Tire Roadside Assistance representative when you call for roadside assistance. A conference call will be provided to anyone in Canada or the United States of America to let them know you will be delayed because of a vehicle issue.

New Terms and Conditions


CONFERENCE CALL AHEAD SERVICE


This service is no longer offered.


CANCELLATION POLICY
Old Terms and Conditions


CANCELLATION POLICY

There is a thirty (30) day money back guarantee from the time of purchase of your Canadian Tire Roadside Assistance Membership.  If you cancel within thirty (30) days of your purchase, a refund will be issued less, to the extent permitted by law, any: discounts, gift cards, vouchers, coupons or claims you have made within the first thirty (30) days of your Membership. If cancelled any time after the expiry of the thirty (30) day money back guarantee period, no refund will be issued. Your Membership will automatically be cancelled without notice if you engage in fraudulent or unauthorized use of the service or illegal behavior and no portion of the Membership fee is refundable.

FOR ALBERTA AND QUEBEC RESIDENTS ONLY:


If a membership is cancelled any time after the expiry of the thirty (30) day money back guarantee period and you have pre-paid twelve (12) months of your Membership fee you will receive a pro-rated refund for each full month remaining, less any: discounts, gift cards, vouchers, coupons or claims you have made.

New Terms and Conditions


CANCELLATION POLICY

There is a thirty (30) day money back guarantee from the time of purchase of your Canadian Tire Roadside Assistance membership.  If you cancel within thirty (30) days of your purchase, a refund will be issued less, to the extent permitted by law, any: discounts, gift cards, vouchers, coupons or claims you have made within the first thirty (30) days of your membership.

If your membership is cancelled any time after the expiry of the thirty (30) day money back guarantee period, no refund will be issued.

If you cancel your Membership that is paid on a monthly basis, no future monthly fees will be billed.   We may choose not to allow you to re-enrol in a Canadian Tire Roadside Assistance plan for one year from the date of cancellation.  

Canadian Tire Roadside Assistance has right at any time to cancel, revoke, not renew or temporarily suspend any membership without notice  at its sole discretion, in the following circumstances: (1) if we suspect you are abusing or misusing your membership by using the Services for any other purpose than as an emergency roadside service; (2) if you fail to comply with these Terms and Conditions (3) if you engage in any fraudulent or unauthorized use of the Services; or (4) if you engage in illegal behaviour in respect of the Services.  

RENEWAL (This change is for residents of Quebec only)
Old Terms and Conditions


Your credit card will be charged on the renewal date for the then current regular price for this plan. A renewal notice will be sent to you between the ninetieth (90th) and sixtieth (60th) day prior to the Services expiry date confirming that your credit card will be charged on the renewal date.  If you would not like the Services to automatically renew, or would like to terminate rather than accept the renewal, please call 1-888-727-7478 (1-888-7ASSIST).


New Terms and Conditions


On the renewal date your membership will automatically renew on a monthly basis until you cancel. Your credit card will be charged monthly for the then current regular monthly price for this plan. A renewal notice will be sent to you between the ninetieth (90th) and sixtieth (60th) day prior to the Services expiry date confirming that your credit card will be charged monthly starting with the renewal date going forward. If you would not like the Services to automatically renew, or would like to terminate please call 1-888-727-7478 (1-888-7ASSIST).


Old Terms and Conditions


Please find below the complete Terms and Conditions applicable for the plans purchased before November 1, 2020


New Terms and Conditions


Please find below the complete Terms and Conditions applicable for the plans purchased on or after November 1, 2020