What are the advantages of having a Canadian Tire Roadside Assistance® Gold or Silver Plan?

What are the advantages of having a Canadian Tire Roadside Assistance® Gold or Silver Plan?

Both the Gold and Silver Plans* cover:

• Towing to any destination of your choice
• Unlimited number of tows to any Canadian Tire Service Centre within the distance established in the plan you selected*
• Battery boost service*
• Fuel delivery*
• Flat tire change*
• Lock-out service*

With all of this, plus special member offers*, you can rest easy, knowing that your vehicle is cared for.

*For complete membership features and terms and conditions click here . For all discounts currently available, participating merchants, locations and full discount terms and conditions, click here . Discounts are subject to change at any time. 
When will I receive my Canadian Tire Roadside Assistance® Welcome Package?

When will I receive my Canadian Tire Roadside Assistance® Welcome Package?

Your Canadian Tire Roadside Assistance Welcome Package will be mailed to you within 3-4 weeks. Your Welcome Package will include the Terms and Conditions for the plan you selected and a coupon booklet. 
Can I purchase a Canadian Tire Roadside Assistance® Plan online?

Can I purchase a Canadian Tire Roadside Assistance® Plan online?

 Yes, please click here to purchase a plan online.
How do I update my membership information?

How do I update my membership information?

Contact 1-888-727-7478 or send an email to customerservice@canadiantire.ca with your specific request and be sure to include your name, address, phone number and request. A Customer Service Representative will call you to assist you.
Can I request a Roadside Assistance service online?

Can I request a Roadside Assistance service online?

No, to request service, contact our call centre at 1-888-727-7478.
Can I renew my membership online or at the store?

Can I renew my membership online or at the store?

You may purchase a membership online or a Canadian Tire Roadside Assistance (CTRA) Card at the store. To renew your membership, please contact us at 1-888-727-7478.
How do I upgrade/downgrade my Canadian Tire Roadside Assistance® Plan?

How do I upgrade/downgrade my Canadian Tire Roadside Assistance® Plan?

Contact 1-888-727-7478 or send an email to customerservice@canadiantire.ca with your specific request and be sure to include your name, address, phone number and request. A Customer Service Representative will call you to assist you.
How do I request to become a Canadian Tire Roadside Assistance® Service Provider?

How do I request to become a Canadian Tire Roadside Assistance® Service Provider?

Contact 1-888-727-7478, or send an email to customerservice@canadiantire.ca with your specific request. Please provide the following information:

• Your company’s name, address, phone and fax (if available) number
• A contact name
• The equipment and services your company provides. 
• The geographic region served.

How do I make sure Canadian Tire Roadside Assistance® received my order?

How do I make sure Canadian Tire Roadside Assistance® received my order?

Canadian Tire Roadside Assistance® will send you a confirmation email letting you know that your order has been received. The confirmation email will also contain a link to the Terms and Conditions for the Roadside Assistance plan that you purchased. Please retain a copy for your records.
Does Canadian Tire automatically send weekly flyers/newsletters?

Does Canadian Tire automatically send weekly flyers/newsletters?

No, offers are only emailed if you request to receive them. If you would like to receive a weekly flyer by email, please let us know
Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, you will receive an order confirmation email that will include an official sales receipt. The email will also contain a link to the Term and Conditions for the Roadside Assistance plan you purchase. Please retain for a copy for your records.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

Your credit card will be charged immediately after placing an order. You will receive a confirmation page 
once the payment is processed successfully. 
Will my credit card company charge me any additional fees for an online purchase?

Will my credit card company charge me any additional fees for an online purchase?

Please speak to your credit card company for confirmation.
Does Canadian Tire keep a record of my credit card information from an online purchase?

Does Canadian Tire keep a record of my credit card information from an online purchase?

No, Canadian Tire does not store your credit card information when you purchase online. Our website is also secure and VeriSign trusted.
Can I pay online using a gift certificate or store credit?

Can I pay online using a gift certificate or store credit?

No, you can only purchase online with a Visa or MasterCard. If you would like to pay with a Canadian Tire gift card, please contact 1-888-727-7478 or visit your local Canadian Tire store.
Can I pay with my debit card?

Can I pay with my debit card?

No, you can only purchase online with a Visa or MasterCard. However if you wish to use your debit card, please visit your local Canadian Tire store.